Dropway Express Jobs 2026 — Customer Service

Overview

Dropway Express is seeking a dedicated Customer Service professional to join its team in Lahore, Pakistan. The vacancy was advertised on Rozee.pk on 17 October 2026. This private sector job opportunity is designed for individuals capable of delivering clear communication, resolving complaints, and ensuring a smooth delivery experience for clients.

In this role, the representative will communicate with customers through phone calls, WhatsApp, and messaging platforms to provide real-time parcel tracking and delivery status updates. Responsibilities also include managing complaints, keeping accurate daily customer records, utilizing computer systems and MS Excel, and collaborating with internal teams to address errors and improve operational quality.

Positions and vacancies

• Customer Service: Number of posts not stated in the advertisement, Location: Lahore

Eligibility and qualification

• Education: A bachelor's degree is preferred for candidates applying for this post.
• Experience: Applicants must possess at least three years of experience in customer service.
• Computer Skills: Candidates must have basic computer knowledge and familiarity with MS Excel for maintaining daily customer records and generating reports.
• Key Competencies: Demonstrated ability to manage complaints professionally, strong active listening skills, and customer de-escalation techniques to handle conflicts effectively.

Age limit and other conditions

• Salary: PKR 35,000 per month.
• Age Limit: Not stated in the advertisement.
• Gender: Not stated in the advertisement.
• Domicile: Not stated in the advertisement.
• Team Management: This position does not involve managing a team.

How to apply

1. Visit the job listing page on Rozee.pk at https://www.rozee.pk/dropway-express-customer-service-jobs-1913644.
2. Review the detailed job description and requirements.
3. Click the Apply Now button on the portal to submit your application online before the deadline.

Important dates

• Advertisement Date: 17 October 2026
• Application Deadline: 18 November 2026

Frequently asked questions

What is the monthly salary offered for this post?

The advertisement specifies a salary of PKR 35,000 per month.

What is the qualification requirement for the Customer Service role?

A bachelor's degree is preferred, along with basic computer and MS Excel skills.

Is previous work experience required?

Yes, applicants must have at least three years of experience in customer service.

How many vacancies are available?

The advertisement does not state the exact number of open posts.

Tips for applicants

• Carefully review the qualification and experience criteria before applying.
• Ensure your CV highlights relevant customer support, communication, and computer skills.
• Apply well before the closing date to avoid last-minute portal issues.
• Never pay any fee to anyone offering employment or recruitment services.