PlanLab Solutions Jobs 2026 — Email Chat Support Representative

Overview

PlanLab Solutions has announced a job opportunity for the post of Email Chat Support Representative in Lahore. The job opening was posted on Rozee.pk on 12 October 2026. This full-time career opportunity is open for candidates looking for customer support roles in Lahore, Pakistan.

The work location for this position is Model Town Link Road, Lahore, and requires on-site presence. The employer offers customer service through live chat, email, and inbound calls, catering to international customers across rotational shift schedules.

Positions and vacancies

• Email Chat Support Representative: Number of posts not stated, BPS/scale not applicable, Location: Model Town Link Road, Lahore.

Eligibility and qualification

• Education: Not stated in the advertisement.
• Experience: Minimum 2 years of relevant experience in customer support roles.
• Responsibilities and Skills: Candidates must professionally handle customer queries via live chat, email, and inbound calls. They need to communicate effectively with international customers, handle complaints, requests, refunds, replacements, and related support issues. In addition, candidates must maintain quality standards, follow escalation procedures, record customer interactions accurately in the CRM, and coordinate with internal teams.

Age limit and other conditions

• Age limit: Not stated in the advertisement.
• Gender: Not stated in the advertisement.
• Domicile / Quota: Not stated in the advertisement.
• Employment Type: Full-time, on-site.
• Shift Type: Rotational shifts, including night shifts.
• Salary: PKR 50,000 per month (also listed as PKR 40,000 - 50,000 per month in job details).

How to apply

• Visit the official job advertisement on Rozee.pk using the link https://www.rozee.pk/planlab-solutions-email-chat-support-representative-jobs-1906305.
• Click on the Apply Now button on the portal and submit your updated application profile before the specified deadline.

Important dates

• Advertisement Date: 12 October 2026
• Last Date to Apply: 13 November 2026

Frequently asked questions

What is the location of the office?

The job is located at Model Town Link Road, Lahore.

Is this job remote or on-site?

This is an on-site full-time job.

What shift schedule is expected for this post?

The role involves rotational shifts, including night shifts.

What educational qualification is required?

The advertisement does not state a specific educational requirement.

How much experience is required?

A minimum of 2 years of relevant experience is required.

Tips for applicants

• Carefully check all eligibility criteria and job details before submitting your application.
• Complete and submit your job application online before the deadline.
• Keep clean copies of your educational certificates, resume, and experience documents.
• Never pay any money to anyone claiming to offer job placement or selection.