Prime BPO Jobs 2026 — Retention Officer (Final Expense) in Rawalpindi

Overview

Prime BPO is inviting applications for the position of Retention Officer (Final Expense) based in Rawalpindi, Pakistan. This job opportunity was published on Rozee.pk on October 3, 2026. The organization is seeking a motivated candidate specializing in final expense insurance policies to help maintain and improve customer retention rates through proactive client support and effective policy servicing.

The role involves direct interaction with policyholders to resolve inquiries, handle claims processing, and prevent policy lapses. This position does not carry any team management responsibilities, making it an individual contributor role centered around client relationship management and BPO campaign performance.

Positions and vacancies

• Retention Officer (Final Expense): Number of posts not stated in the advertisement, BPS/scale not applicable, Location: Rawalpindi, Pakistan.

Eligibility and qualification

• Required Education: Not stated in the advertisement.
• Required Experience: At least six months of experience in final expense campaigns within a BPO setting.
• Required Skills: Clear and empathetic communication, customer relationship management, proactive risk identification for policy cancellations, and accurate claims handling.

Age limit and other conditions

• Age limit: Not stated in the advertisement.
• Gender / Domicile / Quota: Not stated in the advertisement.
• Salary: PKR 100,000 per month.
• Management level: Does not require team management responsibilities.

How to apply

• Access the official vacancy listing on Rozee.pk using the link https://www.rozee.pk/prime-bpo-retention-officer-final-expense-jobs-1893708.
• Click on the Apply Now option on the job listing page.
• Submit your online application following the instructions provided on the portal before the last date.

Important dates

• Advertisement Date: October 3, 2026
• Closing Date: November 4, 2026
• Test or Interview Dates: Not stated in the advertisement.

Frequently asked questions

What is the monthly salary offered for this position?

The offered salary stated in the advertisement is PKR 100,000 per month.

How much work experience is required for the Retention Officer job?

The role requires at least six months of experience in final expense campaigns within a BPO environment.

Where is the workplace located?

The job location is Rawalpindi, Pakistan.

What is the deadline to apply for this vacancy?

The last date to submit applications is November 4, 2026.

Does this position involve managing a team?

No, the advertisement specifies that this role does not require team management responsibilities.

Tips for applicants

• Carefully review all job eligibility requirements before submitting your resume.
• Apply online well in advance of the deadline to avoid unexpected server or network issues.
• Keep duplicate copies of all submitted application forms and information for future reference.
• Never pay money or processing fees to anyone claiming to offer employment opportunities.